DQ 1. What are two or
three quality management tools used in data collection? What types of quality
management tools do you utilize to make personal or business decisions? How do
you use these tools in the decision-making process?
DQ 2. What factors
contribute to the quality orientation of an organization? How might an
organization incorporate quality into its culture? What are the biggest challenges
you would face when creating a quality culture in your own organization?
Learning Team Assignment - Strategic Quality Management and Customer
Satisfaction Paper
·Write a thorough paper (1500-2000 words) in which you discuss
the strategic position, quality management approach, and customer satisfaction
measurements within a company. Complete the following:
o
Choose a company with whom a team member is
familiar.
o
Conduct a SWOT analysis for the
company. Explain why it is an S, W, O,
or, T.
o
Thoroughly analyze the company’s vision and
mission statements along with their guiding principles. Explain how these statements make sense for
the company, and how they affect the company’s quality direction.
o
Analyze the company’s strategic plan and
strategic objectives that explain and define quality as the organization’s core
principles. Explain why the plan makes
sense for the company and its quality efforts.
o
Include, in the strategic objectives, the
tools used by the company to measure customer satisfaction. Discuss how these
measurements could be used to enhance quality planning.
·
Format your
paper using APA guidelines – section headers are a definite requirement
To
download the complete paper click MGT
449 Week 3 Complete
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