1.
Compared with other approaches to business, the marketing concept is distinct
in that it:             
- Produces
     new products and services.      
 - Focuses
     on satisfying customers' needs.           
     
 - Focuses
     on sales.    
 - Creates
     a broad assortment of products.
 
2.
The sales analysis of a product revealed that profits were highest when it was
initially introduced into the market with a high selling price. However, the
price was gradually reduced as it started facing competition as substitutes
entered the market. This is an example of a (n) _____.             
- Skimming
     price policy          
 - Introductory
     price dealing    
 - Penetration
     price policy       
 - Temporary
     price cut policy
 
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3.
Behavioral targeting:     
- Delivers
     ads to consumers based on previous websites the customer has visited.             
 - Tries
     to reach target customers who are actually interested in what the firm has
     to communicate.            
 - Tries
     to place ads on websites that are designed to appeal to the firm's target
     market.       
 - Allows
     advertisers to pay only when a customer clicks on the ad and links to the
     advertiser's website.
 
4.
Which of the following is true of direct distribution?        
- It
     requires a significant investment in facilities.  
 - Direct
     distribution always serves customer needs better and at a lower cost.           
 - Most
     firms selling consumer products rely on direct distribution.        
 - It
     reduces a producer's need for working capital.
 
5.
The three basic sales tasks are:         
- Order-closing,
     order-opening, and sales-promoting.     
     
 - Order-taking,
     missionary selling, and order-getting.      
     
 - Order-taking,
     supporting, and order-getting.       
     
 - Order-taking,
     order-managing, and order-getting.
 
6.
A useful tool for organizing the competitor analysis is:   
- The
     oligopoly chart.  
 - The
     competitive summary.  
 - A
     competitor matrix.  
 - Rivals
     chart.
 
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7.
Marketers cannot assume that a product that meets consumer needs in one country
will do so in another. This is because:   
- The
     purchase situations may be different.          
     
 - Family
     life cycles may be different.          
     
 - Many
     wants are culturally learned.          
     
 - Economic
     wants do not influence purchases in many regions of the world.
 
8.
The main difference between the "marketing department era" and the
"marketing company era" is:            
- More
     emphasis on short-run planning in the marketing company era.          
 - More
     emphasis on selling and advertising in the marketing department era.           
 - Whether
     the president of the firm has a background in marketing.    
 - Whether
     the whole company is customer-oriented.
 
9.
David Oreck advertises Oreck vacuum cleaners via commercials that run on
national radio programs. He encourages consumers to "…try my 8-pound Oreck
vacuum for free for 30 days," and to return it if they aren't satisfied.
He then provides an easy-to-remember toll-free telephone number that consumers
can use to place orders. Regarding the AIDA model, the free-trial period and
availability of a toll-free number are devices used mainly to:            
- Obtain
     action.            
 - Hold
     interest.  
 - Arouse
     desire.           
 - Get
     attention.
 
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10.
More than 600,000 loyal customers signed up in advance to purchase the iPhone4
in an Apple store the first day it was available for sale in the U.S. What type
of response behavior were these Apple followers demonstrating?   
- Routinized
     response            
 - Low-involvement
     buying     
 - Limited
     problem solving       
 - Dissonance
     response
 
11.
Because she frequently buys books at Amazon.com, Sophie Soleil set up an
account and password at the website. Now, when she logs on and searches for a
specific book, a note pops up at the center of her laptop screen saying:
"Hello, Sophie, we have recommendations for you," and proceeds to
list other titles that Sophie might enjoy based on her previous purchases.
Amazon can remember Sophie (and her previous purchases) because the online
retailer uses:             
- Banners.         
 - Cookies.         
 - Encoding.       
 - Decoding.
 
12.
When an advertiser pays a fixed amount (e.g. 70 cents) each time a Web surfer
clicks on the advertiser's ad and links to the advertiser's website, this
process is called a(n):        
- pay-per-click.  
 - copy
     thrust.    
 - pay-per-view.             
 - pioneering
     ad.
 
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13.
According to the concept of social responsibility, a firm has a duty to:        
- Conduct
     business in a way that is good for society as a whole, both now and for
     the future.             
 - Communicate
     regularly with the public.   
 - Place
     profit above all other considerations.        
     
 - Place
     customer satisfaction above all other considerations.
 
14.
Which of the following is a common cause of new product failures?           
- The
     company delays putting the product on the market until it develops a
     complete marketing plan.    
 - The
     company tries to follow an organized new-product development
     process—rather than using a faster and more spontaneous,
     "race-to-market" approach.   
     
 - The
     product fails to offer the customer a unique benefit.          
 - The
     managers worry too much about the competition.
 
15.
Tammi Soloft has itchy eyes and a stuffy nose, and suddenly becomes aware of
many TV ads for allergy products that she never noticed before. This
illustrates:            
- reinforced
     cognition.            
 - selective
     perception.            
 - selective
     exposure.   
 - selective
     retention.
 
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16.
Genetech Corp. has invested heavily to develop a patented new product. Genetech
wants to achieve a rapid return on its investment. It probably should set a
______________ pricing objective.       
- Profit
     maximization   
 - Sales-oriented           
 - Status
     quo      
 - Target
     return
 
17.
When a company provides its advertising agency with a statement about a new
product to use in designing an advertising campaign, and this statement
includes a description of the target market, the product type, the primary
benefits of using the product, and how this product is different from, and
better than, competitive products, what type of statement is this?       
- Qualifying      
 - Positioning     
 - Clustering      
 - Determining
 
18.
The advantages of working with an intermediary usually increase when there is:           
- A
     greater number of customers.     
 - Little
     distance between customers.          
     
 - A
     smaller number of competing products.           
     
 - Excellent
     communication with customers.
 
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19.
When new product ideas are chosen based on ratings and comments from customers,
this process is called ______.              
- Reaction
     engineering          
 - Creative
     resourcing  
 - Crowdsourcing          
 - Idea
     engineering
 
20.
In the 1990s, DVDs replaced audiocassettes and floppy disks as the storage
media of choice for music and computers. At which stage of the product life
cycle is the DVD today?             
- Sales
     decline             
 - Market
     introduction   
 - Market
     extinction       
 - Market
     immaturity
 
21.
The primary purpose of branding is:          
- To
     prevent competitors from stealing product ideas.      
 - To
     identify a product.            
 - To
     boost customer satisfaction.      
 - To
     enhance package design.
 
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22.
Clearwater Office Supply sells frequently purchased office supplies to
businesses in a metropolitan area. It is a well-established company with a
large share of the market. Its promotion should probably focus on:              
- Reminding.    
 - Informing.       
 - Stimulating
     primary demand.          
 - Innovators.
 
23.
The main difference between a "marketing strategy" and a "marketing
plan" is that:     
- A
     marketing strategy provides more detail.          
     
 - Time-related
     details are included in a marketing plan. 
     
 - A
     marketing plan includes several marketing strategies.          
 - A
     marketing strategy omits pricing plans.
 
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24.
From the perspective of macro-marketing, e-commerce specialists CarFax (which
provides vehicle history reports) and Cars.com (a website offering auto
comparison shopping) have emerged within the auto industry because:    
- The
     information they provide makes the exchange process between producers and
     consumers more efficient and effective. 
     
 - The
     role of the automotive sales person is becoming obsolete.          
 - Auto
     manufacturers need to sell direct to consumers.   
 - The
     market needs competitive rivals to auto dealerships.
 
25.
In the American Marketing Association's Statement of Ethics, which ethical
value stresses a firm's attempts to balance the needs of its buyers with the
interests of sellers?      
- Citizenship     
 - Responsibility            
 - Honesty          
 - Fairness
 
26.
Most firms in the business world set their prices using:           
- Demand-oriented
     price setting.      
 - Federal
     price guidelines.     
 - Supply
     and demand analysis.        
 - Cost-oriented
     price setting.
 
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27.
A producer might use a "pulling policy" rather than a "pushing
policy" if:             
- Intermediaries
     are reluctant to handle a new product.  
     
 - Its
     sales force has been very successful getting wholesalers and retailers to
     handle its product.           
 - It
     is offering a very "high-tech" product to a small
     product-market.      
 - It
     has a very limited promotion budget.
 
28.
The phrase "big data" refers to:       
- the
     top five firms in the marketing research industry.    
 - the
     use of marketing research in big marketing decisions.       
 - the
     massive amount of data being collected and processed by today's organizations.       
 - marketing
     research data taken from Internet sources.
 
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29.
In which quadrant of the SWOT analysis tool does the following fit? A firm is
in a fast-growing industry.    
- Weaknesses  
 - Opportunities             
 - Strengths        
 - Threats
 
30.
Blending the firm's promotion efforts to convey a complete and consistent
message is the goal of:           
- Sales
     promotion communications.            
 - Integrated
     marketing communications.     
 - Integrated
     promotional marketing.             
 - Sales
     management communications.
 
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